FAQ - advice - CORONAVIRUS COVID-19 [fr]

Find the most frequently asked questions concerning COVID-19.


MEASURES PUT IN PLACE IN THE UK

Given the development of the coronavirus epidemic, the British Government has significantly stepped up social-distancing measures nationwide:

For more information about guidance, visit the Government website at : https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing

Where can I find the latest information?

Consult our social media channels Facebook and Twitter @FranceintheUK and @consulfranceUK for the latest information.

What should I do if I have coronavirus symptoms?

The principal symptoms of coronavirus are fever, a new, dry cough and difficulty breathing. If you have a fever or a new cough, you should stay at home for a period of 14 days. You don’t need to call NHS 111. If after 7 days your symptoms get worse or you don’t see an improvement, you should call:

  • NHS 111 (in England and Wales),
  • your GP, NHS 24 or 111 (in Scotland)
  • 0300 200 7885 for Northern Ireland

During this time you should respect a distance of 2m from other people.

For more information on the preventative measures to adopt visit: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

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Can I travel between France and the UK?

Travel restrictions at Europe’s internal borders are being lifted as of 15 June. Travel restrictions between France and the UK are therefore being removed, and the international travel declaration is no longer required.

Please find all the information regarding the quarantine measures on our article "COVID-19: UK and French travel and quarantine measures"

From 2 June, the ban on people travelling more than 100 km from their homes was lifted. People do not need to present the official declaration for exceptional travel.
Masks must be worn on public transport in France.

N.B. In the Ile-de-France, if you can, you need to avoid peak times (6.30 to 9.00 a.m. and 4.00 to 7.00 p.m.) in public transport. Masks must be worn on public transport in France.

Some transport operators ask travellers to fill out and carry with them a sworn statement certifying that they do not have any symptoms of a COVID-19 infection.

This document is made available below.

Word - 15.2 kb
Sworn statement
(Word - 15.2 kb)

For all journeys, we advise you to look at the French Government’s website ʺConseils aux voyageursʺ (https://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/) to find out the situation in the country you are travelling to.

We also ask you to register on the Ariane website (https://pastel.diplomatie.gouv.fr/fildariane/dyn/public/login.html) to stay up to date on the local situation during your journey.

I am French, living in the UK, and I need to travel to France for compelling (family, professional or educational) reasons and then return to the UK. How can I go about this?

Travel restrictions at Europe’s internal borders are being lifted as of 15 June. Travel restrictions between France and the UK are therefore being removed, and the international travel declaration is no longer required.

Please find all the information regarding the quarantine measures on our article "COVID-19: UK and French travel and quarantine measures"

From 2 June, the ban on people travelling more than 100 km from their homes was lifted. People do not need to present the official declaration for exceptional travel. Masks must be worn on public transport in France.

N.B. In the Ile-de-France, if you can, you need to avoid peak times (6.30 to 9.00 a.m. and 4.00 to 7.00 p.m.) in public transport. Masks must be worn on public transport in France.

Some transport operators ask travellers to fill out and carry with them a sworn statement certifying that they do not have any symptoms of a COVID-19 infection.

This document is made available below.

Word - 15.2 kb
Sworn statement
(Word - 15.2 kb)

When you return from France to the UK, you are asked to ensure that, in addition to your identity document, you have a document showing an address in the UK to present when crossing the border.
Only border control staff are authorized to decide on whether or not you enter British territory.

From Monday 15 June onwards, wearing a mask is compulsory on public transport.
Read about the quarantine measures for people travelling between France and the UK

What measures have been taken by the British government? Is social life banned?

Given the development of the coronavirus epidemic, the British Government has significantly stepped up social-distancing measures nationwide:

In view of the current situation, is registration with the Consulate or on Ariane recommended?

Yes.

Registration with the Consulate allows you to maintain close contact with the Consulate and be informed in the event of a crisis situation, as is the case with COVID-19. This procedure can be carried out online, on the Service-Public.fr website: https://uk.ambafrance.org/L-inscription-au-Registre-du-consulat.

You are also advised to register on Ariane: https://pastel.diplomatie.gouv.fr/fildariane/dyn/public/login.html for all travel outside France. This enables you to remain informed of the situation locally, in the place where you are staying.

I live in the UK and want to return definitively to France, but my flight has been cancelled/it isn’t possible to book. Can I book a new one?

We are currently making transport operators aware of the high demand. We encourage you to consult their websites frequently.

I would like to cancel my journey. How can I obtain a refund on my ticket?

Contact your airline or travel agency initially and then your insurance company or bank, in line with the reservation arrangements for your airline ticket.

In the event of a dispute with your airline or a travel agency, you can take the matter to La Médiation Tourisme et Voyage (The Tourism and Travel Mediation), free of charge. http://www.mtv.travel/

I’m a British/European resident in France. Can I travel in France?

Travel restrictions at Europe’s internal borders are being lifted as of 15 June. Travel restrictions between France and the UK are therefore being removed, and the international travel declaration is no longer required.

Please find all the information regarding the quarantine measures on our article "COVID-19: UK and French travel and quarantine measures"

From 2 June, the ban on people travelling more than 100 km from their homes was lifted. People do not need to present the official declaration for exceptional travel.
Masks must be worn on public transport in France.

N.B. In the Ile-de-France, if you can, you need to avoid peak times (6.30 to 9.00 a.m. and 4.00 to 7.00 p.m.) in public transport. Masks must be worn on public transport in France.

Some transport operators ask travellers to fill out and carry with them a sworn statement certifying that they do not have any symptoms of a COVID-19 infection.

This document is made available below.

Word - 15.2 kb
Sworn statement
(Word - 15.2 kb)

I’m a third-country national. Can I travel in France?

Travel restrictions at Europe’s internal borders are being lifted as of 15 June. Travel restrictions between France and the UK are therefore being removed, and the international travel declaration is no longer required.

The quarantine measure established on 8 June remains voluntary in France see the Interior Ministry’s website for practical details of its implementation and the Consulate’s website for details of the quarantine measures.

From 2 June, the ban on people travelling more than 100 km from their homes was lifted. People do not need to present the official declaration for exceptional travel.
Masks must be worn on public transport in France.

N.B. In the Ile-de-France, if you can, you need to avoid peak times (6.30 to 9.00 a.m. and 4.00 to 7.00 p.m.) in public transport. Masks must be worn on public transport in France.

Some transport operators ask travellers to fill out and carry with them a sworn statement certifying that they do not have any symptoms of a COVID-19 infection.

This document is made available below.

Word - 15.2 kb
Sworn statement
(Word - 15.2 kb)

I’m a European national. Can I transit through France?

Travel restrictions at Europe’s internal borders are being lifted as of 15 June. Travel restrictions between France and the UK are therefore being removed, and the international travel declaration is no longer required.

Please find all the information regarding the quarantine measures on our article "COVID-19: UK and French travel and quarantine measures"

From 2 June, the ban on people travelling more than 100 km from their homes was lifted. People do not need to present the official declaration for exceptional travel. Masks must be worn on public transport in France.

N.B. In the Ile-de-France, if you can, you need to avoid peak times (6.30 to 9.00 a.m. and 4.00 to 7.00 p.m.) in public transport. Masks must be worn on public transport in France.

Some transport operators ask travellers to fill out and carry with them a sworn statement certifying that they do not have any symptoms of a COVID-19 infection.

This document is made available below.

Word - 15.2 kb
Sworn statement
(Word - 15.2 kb)

I am non-French national in France, my visa or travel document is about to expire, and I am unable to get home quickly because of the health crisis. What should I do?

In view of the health situation, all residence permits, official receipts for applications (récépissés) and long-stay visas expiring between 16 March and 15 May 2020, which had already been extended by three months, are being extended for a further three months by Ordinance No. 2020-460 of 22 April 2020 (https://www.legifrance.gouv.fr/affichTexte.do?cidTexte=JORFTEXT000041814597&categorieLien=id), making a total extension of six months.

This measure concerns the following documents, which would have expired between 16 March and 15 May 2020:

  • long-stay visas;
  • residence documents; 
  • permissions for temporary residence;
  • official receipts (récépissés) for residence permit applications.

Are appointments at the Consulate being cancelled?

The French Consulate General in London is continuing to adapt its activity and services to the public from 2 June onwards.

Please find all information on our page : COVID-19 – Adaptation of consular services from 2 June 2020 onwards

Will the Consulate close?

The French Consulate General in London is continuing to adapt its activity and services to the public from 2 June onwards.

Please find all information on our page : COVID-19 – Adaptation of consular services from 2 June 2020 onwards

I have a newborn child. Is there an accelerated procedure to gain travel documents in order to return to France?

If you have a certifiable emergency you can contact the consulate at ecrire.londres-fslt@diplomatie.gouv.fr

My passport is available for collection at the Consulate. Can I go and pick it up without making an appointment?

The French Consulate General in London is continuing to adapt its activity and services to the public from 2 June onwards.

Passports and national identity card already issued can be collected by appointment only at http://pastel.diplomatie.gouv.fr/rdvinternet//html/frameset/frameset.html?lcid=2&sgid=173&suid=3

Please find all information on our page : COVID-19 – Adaptation of consular services from 2 June 2020 onwards

Continuation of pension payments abroad: what’s the deadline for sending off my life certificate?

Given the health emergency linked to the COVID-19 epidemic, special provisions have been made for pensioners who are living abroad and have to return supporting documents required for the payment of their pension.

The deadline for sending off your signed and completed life certificate, normally two months, has now been extended by two months for pensioners who received a life certificate in January, February or March. They will therefore have four months instead of two to send it off or upload it to the info-retraite. In concrete terms, pensioners who received their forms at the beginning of January will have until the beginning of May (not March) to send it off completed and stamped.

These measures are temporary but may be extended depending on how the situation develops.

I’ve been temporarily travelling abroad and am waiting for a flight but don’t have anywhere to stay and am having difficulties. Is there a service dealing with emergencies which can help me?

A service has been set up to connect French people stranded abroad who are having difficulties and French people living outside France volunteering to take them in. You can connect to each other at www.sosuntoit.fr

Many hotels are also currently closed, or open for the following people only:

- Key workers

- Homeless people

- People with no main residence in the region where they are (e.g. those in transit)

You will very probably require documentary proof to be able to stay there (travel ticket, proof of address etc.)

If I lose my job in the UK and decide to return to France, what benefits will I be entitled to?

If you lose your job and decide to return to France, you are entitled to British unemployment benefit for three months following your return.

You will need to:

  • be registered as an unemployed jobseeker in the UK for at least four weeks before you leave the UK and be entitled to receive Jobseeker’s Allowance.

You must also register with the French employment agency (Pôle Emploi) within seven days of your arrival in France and carry out the procedures required by the Pôle Emploi for finding a job.

Will the periods I’ve worked abroad be taken into account to calculate my entitlement to unemployment benefit in France?

If you are returning to France after working in the UK, the periods you have worked in that country may be taken into account to calculate your entitlement to unemployment benefit in France.

Before your return, you will need to obtain a U1 form, where you can specify the periods you have paid social security contributions entitling you to unemployment benefit in the UK. Once this has been studied by the Pôle Emploi, those periods may be taken into account to calculate the duration of your entitlement to unemployment benefit in France. Your reference wage, on the other hand, will be calculated solely by means of the period you have worked in France. You can apply for the U1 form through the following link:

https://www.gov.uk/government/publications/national-insurance-statement-of-national-insurance-contributions-ca3916

N.B. To claim unemployment benefit in France, you must have worked there for at least one day, without exception. Contact the Pôle Emploi services to see what applies to you.

What steps will I have to take when I arrive in France?

It’s possible to carry out the procedures without travelling, by contacting Pôle Emploi advisers by phone on 3949.

To find out more, please consult the following pages:

If I return to France without a job, will I be entitled to medical insurance?

Yes, an amendment adopted in March abolishes the three-month waiting period for medical insurance that could have faced French people not covered by either the Caisse des Français de l’étranger (Fund for French Nationals Abroad) or unemployment benefit in their former country of residence, or because they found a job on their return.

However, this exemption is currently valid only for those returning between 1 March and 1 June 2020.

Published on 06/07/2020

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