Ministry is liaising with Thomas Cook to identify French customers
Thomas Cook insolvency – Press briefing given by the Ministry for Europe and Foreign Affairs Spokesperson (excerpt)
Paris, 23 September 2019
Thomas Cook insolvency
Q. – What are the French authorities doing to repatriate the 10,000 or so French tourists currently travelling with Thomas Cook?
Do you have any details regarding the number of French tourists affected by the bankruptcy of the Thomas Cook travel agency? The exact number? Breakdown by country? How will you coordinate the repatriation arrangements with the tour operator?
THE SPOKESPERSON – Following this morning’s announcement regarding the insolvency of the British group, Thomas Cook, the Ministry for Europe and Foreign Affairs is liaising with Thomas Cook France’s management team in order to identify all of the company’s French customers currently abroad. We have been in close contact with the tourism businesses involved since this morning.
The first priority is to find a solution pursuant to the safeguards provided under current legislation, stemming in particular from the EU Package Travel Directive. The government will pay particular attention to ensuring that the rights of all customers are fully respected in accordance with the applicable rules.
French citizens who wish to do so may consult the Ministry for Europe and Foreign Affairs travel advice website, which is regularly updated and on which an alert has been published (https://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/informations-pratiques/article/thomas-cook-cessation-de-paiement).